TERMS OF SERVICE
1. Definitions:
These words have the following meanings:
“content” – all information whether textual,
visual or audio or otherwise appearing on or available through the
services.
“network” – our server, internet protocol accounts,
computer equipment and service contracts that enable us to provide
the web hosting and domain registration services to you.
“severe disruption” – a breakdown of the service
which lasts for 3 days or more.
“you” and “your” – the customer.
“virus” – any manipulating programme which modifies
other programmes and / or replicates itself.
“we”, “us” and “our” –
e-SystM Ltd. trading as Network Connections.
2. Our Agreement:
(a) This agreement applies from when we accept your request for
web hosting services or domain name registration services.
(b) We will open an account in your name and apply charges to it.
We will connect you to the services which you have ordered as soon
as we can.
(c) You must pay your bill by the requested date. If you don’t
we can stop you using the service and charge you interest on what
you owe at 12% above base rate on a per annum basis, calculated
daily.
(d) If you don’t pay your bill by the requested date we can
terminate this agreement immediately.
3. Providing Services:
(a) We will always try to make the services available to you, but
sometimes they may be affected by events that we cannot control,
for example faults in other organisations’ servers or networks.
(b) We will not be liable to you or any other party for any action
you take in reliance upon the accuracy, completeness or continuous
supply of the content.
(c) It is your responsibility to evaluate the value and the integrity
of any transactions that you enter into with third parties by means
of the services. We will not be a party to nor in any way responsible
for any transaction concerning third party goods or services.
(d) The service enables access to content. We may vary the availability
of content or the technical specification of the services.
(e) The services are made available provided that you comply with
the following conditions. Any failure to comply with these conditions
shall be a material breach of this agreement:
(i) they are not to be used for anything unlawful, immoral or improper;
(ii) they are not to be used to make offensive or nuisance communications
in whatever form;
(iii) they are not to be used to send, receive, upload, download
or otherwise facilitate any material which is offensive, indecent,
defamatory, a breach of privacy, copyright laws or otherwise unlawful;
(iv) they are not to be used to access or distribute content in
a way that infringes the rights of others;
(v) you give us information that we reasonably ask for, and
(vi) all reasonable instructions we give to you are followed.
(f) You may not exceed the server capacity allocated to your service
level that you have purchased from us.
(g) Your allocated server space is for your personal use only.
As you are responsible for any use of your account, you are advised
not disclose your account details and password to any other person
and to take reasonable precautions to ensure that they are not discovered
by other people. If you suspect that your password is no longer
secure please contact us with a request for a new password.
(h) Data stored on our servers is not guaranteed to be backed up.
It is recommended that you keep an independent backup of all data
stored on your web space.
(i) You may not run server processes (eg. talkers/IRC Bots) from
your web space. Users must not participate in any form of un-solicited
bulk e-mailing or spam.
4. Liability:
(a) We will not be liable to you if we cannot carry out our duties
or provide services because of something beyond our control.
(b) We are not liable to you in any way for any loss of income,
business or profits, or for any loss or damage that was not reasonably
foreseeable at the time that you entered this agreement.
(c) We can change these conditions if new laws or rules make it
necessary. We will notify to you straight away if we do so.
(d) We will not be responsible for any harm you suffer from any
virus which may infiltrate your equipment, whether it was transmitted
via our network or otherwise. You remain responsible for all charges
for the use of any services activated by such a virus.
(e) You will be responsible for the content of your pages, including
obtaining the legal permission for any works they include and ensuring
that the contents of these pages do not violate UK or International
laws.
(f) You will be held responsible for and accept responsibility
for any defamatory, confidential, illegal or other proprietary material
available via your page(s).
(g) We reserve the right to remove material deemed inappropriate
from your web pages, without prior notice. Network Connections do
not allow adult, warez or illegal MP3 web sites on our servers.
5. Paying for Services
(a) Your account will be payable annually in advance. The payment
for the first year’s web hosting service is payable when placing
your order.
(b) The initial payment can be made on the Network Connections
website (networkconnections.co.uk) when placing your order for the
requested services by one of the payment methods made available
there.
(c) Whilst subsequent annual payments can also be made on the website,
you are strongly advised to set up a Standing Order allowing renewal
payments to be made directly to our UK bank account, the details
of which will be provided to you after subscribing to the hosting
service. This will avoid the risk of a loss of domain name or a
break in the hosting service due to accidental non-payment of the
appropriate fees.
6. When we may suspend or disconnect the services:
(a) We may suspend services or terminate this agreement and disconnect
you without warning if :
(i) the network breaks down or needs maintenance. We will try to
ensure that this does not happen often; or
(ii) you, or anyone using your account, do not keep to the conditions
of this agreement or any other agreement with us; or
(iii) you, or anyone using your account, damages the network or
puts it at risk,
(iv) your account falls into arrears.
(b) You are liable for charges during suspension or disconnection
unless we decide otherwise, unless there was a severe disruption
to the network or the network completely broke down.
7. Domain Name Registrations:
(a) Domain name registrations need to be paid for in full before
Network Connections will register the name. For speed of registration,
it is recommended that such payments are made via one of the electronic
payment methods made available on the networkconnections.co.uk website.
(b) Network Connections uses industry standard searches to establish
the registration status of a requested domain name. However we cannot
be held responsible for any erroneous results of such searches.
Customers are always advised to seek confirmation that a domain
name registration has been accepted (certified) before committing
to any related expenditure, such as stationery printing or advertising
costs.
(c) Domain name registrations, although they are fast, are not
instant. The time taken depends on the extension requested, i.e.
.com, .co.uk, .biz etc. Some registrations can take a few minutes
others can take several hours. We are not liable for any consequences
of a loss of a domain name between receipt of the order by us and
the actual registration of the domain name by the Registrar. In
these circumstances the money paid to Network Connections for the
domain name registration can be used against the registration of
an alternative name.
(d) If you don’t pay your domain name registration or renewal
charges by the requested date it could cause your domain name registration
to lapse with the possible loss of the domain name.
(e) Domain name registration fees are a separate charge to that
made for the hosting service provided by Network Connections and
must be paid at the time and in the manner specified by us in order
for the registration to remain effective.
(f) A loss of domain name rights by you as a result of your non-payment
of registration fees, or some other reason beyond our control or
responsibility, will not entitle you to a refund of the hosting
fees.
8. Cancellation and Refunds
(a) When you subscribe to one of our hosting options you are entering
into a 12 months contract. If you cancel your account within your
service period then we will not make any refunds on any unused portions
of your account.
(b) Domain name registration fees or any certification fees cannot
be refunded, in full or in part, under any circumstances once the
registration has taken place as we have already paid registration
fees on your behalf to the Registrar.
9. General:
(a) You may not transfer any of your rights and responsibilities
under this agreement.
(b) We can record any conversations between you and our staff.
(c) English Law will apply to this agreement and any disputes will
be settled in the courts of England and Wales.
(d) Unless you have agreed otherwise, we will send all bills and
notices to your e-mail address. You must record any change to that
address in our customer registration section of our website.
(e) Notices from you to us may be sent by e-mail via our website
networkconnections.co.uk but please ask for confirmation of receipt.
Alternatively they can be posted by Recorded Delivery to Customer
Services, Network Connections, 3 Wyndham Road, Kingston upon Thames,
Surrey, KT2 5JR.
(f) If a clause or condition of this agreement is not legally effective,
the remainder of this agreement shall be effective. We can replace
any clause or condition that is not legally effective with a clause
or condition or similar meaning that is.
(g) Until you object we will use information about you to tell you
of products and services offered by us or other associated organisations
that might be of interest. If you would prefer not to receive such
information, simply let us know at any time. To protect your privacy
we never sell, distribute or otherwise disclose any details including
your name or e-mail address to any third parties unless legally
compelled to do so.
(h) These Terms and Conditions will remain accessible on our website
at networkconnections.co.uk for your information and future reference.
If you have any questions or require further clarification please
do not hesitate to contact us.
This is the end of the Network Connections Terms and Conditions.
e-SystM Ltd.,
3 Wyndham Road,
Kingston upon Thames,
Surrey,
KT2 5JR.
United Kingdom.
General Enquiries
08704784063
International Phone:
08704784063
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